SALLY FITCHARD LIMITED

 

DELIVERY AND RETURNS POLICY

 

UK Delivery

UK delivery calculated on parcel weight, size and postal service listed below:-

Parcel Weight Category                               Cost £

Between 0kg – 1kg                                      10.00

Anything over 1kg and up to 2kg                  12.00

Anything over 2kg and up to 4kg                 15.00

 

All parcels will be dispatched via the Royal Mail Special Delivery Service that will require a signature on delivery and includes insurance.

 

I aim to dispatch parcels within 1-3 business days upon receipt of payment but please note I will notify you if for any reason a delay might be incurred. Once your parcel has been dispatched the Royal Mail Special Delivery Service advises a guaranteed next day delivery and arrival by 1pm.

 

International Delivery

For international shipping please contact me at contact@sallyfitchard.com to be advised on individual shipping costs.

Please note that customers outside of the UK may well face additional import tax and handling charge costs in their respective countries charged at the point of delivery and are responsible for paying these costs.

RETURNS

It’s always the hope that every customer will be happy with their purchase, however if this is not the case please contact me at contact@sallyfitchard.com  within 14 days of receipt of your purchase.

A full refund can be arranged within 14 days upon safe receipt of the purchase, in its original condition and returned in its original packaging.

Please note the customer is responsible for the safe return and delivery cost of any purchase to be returned.

Every piece of work is carefully packaged for safe delivery but in the event any damages need to be reported please ensure an email to contact@sallyfitchard.com is sent within 48 hours of receipt of the delivery with photographs of the damage to packaging and purchase.